Frequently Asked Questions
You can also find answers to some of your most common questions below:
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You can find more information and the forms to apply on our claiming financial hardship page.
Please review the eligibility criteria before submitting an application to us. If you need assistance or further information, please call us on the above number applicable to you.
External dispute resolution
If you’ve made a complaint and you’re not satisfied with the response you can refer your issue to the Australian Financial Complaints Authority (AFCA).
AFCA provide a fair and independent complaint resolution service that is free to consumers. Please contact AFCA for more information on their requirements and time limits.
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
Disclaimer: This document has been prepared and sent on behalf of Mercer Superannuation (Australia) Limited (‘Mercer Super’), ABN 79 004 717 533, Australian Financial Services Licence #235906, the trustee of the Mercer Super Trust ABN 19 905 422 981. Any advice contained in this document is of a general nature only, and does not take into account the personal needs and circumstances of any particular individual. Prior to acting on any information contained in this document, you need to take into account your own financial circumstances. Please consider the Product Disclosure Statement, Product Guide, Insurance Guide, and Financial Services Guide before making a decision about the product, or seek professional advice from a licensed, or appropriately authorised financial adviser if you are unsure of what action to take. 'MERCER' is a registered trademark of Mercer (Australia) Pty Ltd ABN 32 005 315 917. Copyright 2022 Mercer LLC. All rights reserved.