MST Digital request form

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Mercer Super - Digital Request Form

Briefing requirements and risk controls

Request submission: Please provide clear instructions and all necessary assets for your request, keep all communication within the Jira ticket.
Approvals: External communications and marketing materials must follow the ECMAP approval process. Include an ECMAP ID or a valid exemption justification. BPIV (Business Post Implementation Verification) must be completed after your content goes live.
Timeline: Webpage build and update requests must be closed within 1-3 weeks, allowing a maximum of 3 rounds of changes. Requests not completed within three weeks may be reverted and archived as per our risk controls.
Publishing schedule: Our publishing times are striclty before 3 PM on Monday to Thursday and before 11 AM on Fridays. Requests outside these times require business justification and a post-implementation support plan.
Publishing delays: Due to server caching and dependancies on offshore resources, website content updates may take 3-12 hours to appear live. Please plan accordingly.

Do not include text, attachments or screenshots that contain member details.

Your details

Your name:

Email address:

Request details

All external communications, marketing content and collateral must follow the ECMAP approval process. You must Include an ECMAP ID or a valid justification for exemption. Please allow 3-5 working days from when all assets have been provided for your request to be completed.

Request type:

Select the type of request from the list

Business priority:

(Subject to review)

Target go-live date:

Request title/summary:

Provide a title that describes your request.

Provide clear instructions for your request, including impacted URLs, a description of the changes, and any additional context:

Include all information relevant to your request.

Provide the relevant ECMAP ID, or a valid exemption justification (ECMAP must be fully approved before publishing your changes):

Digital assets specifications and requirements

Please follow these guidelines when uploading the following asset types:

Copy decks: please upload a clean, static copy deck into the ticket. For large page updates and new page builds include SEO title, keywords and description. Download our copy-deck template.

Images: see our image assets guidelines and ensure they're web-ready before uploading.

PDF files for the website:

Must be below 3-5MB in size
Filename must be all in lower case, no spaces or underscores, without document versions, dates or irrelevant information. E.g. mst-name-of-document.pdf
Existing document updates must have the current filename unchanged
Document properties such as title, author and subject must be completed.

See our Forms & documents upload and management process.

Upload your copy deck and other assets required to complete this task (Images, PDF etc.):

Before submitting this form

All digital requests are managed in Jira, enabling us to effectively track changes and ensure compliance with our governance and risk controls.

If you don't have access to Jira, please request access using ths form. For questions or enquiries, please email: MSTMarketingDigital@mercer.com.

By submitting this form, you confirm that your request has been approved in accordance with the ECMAP (or DD) process before publication. If you have any doubts or questions related to ECMAP please contact ECMAPsupport@mercer.com before submitting this form.