Most Mercer Super members should receive their 2022/23 annual statements by early November. For more information, as well as frequently asked questions visit mercersuper.com.au/statements.

Important

Corporate employee super accounts will be transferred to Mercer Business Super on or around 22 September 2023. The forms and documents on this page are applicable to you.

To help answer some of the questions you may have regarding the transfer, please refer to the Frequently Asked Questions below. You can also find a link to a copy of the Significant Event Notice you were sent in August 2023 in the Forms and Documents section.


Frequently asked questions
 

About the transfer

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  • Why is my account being transferred?

    Your Corporate employee super account was established prior to the successor fund transfer (SFT) of BT Super to the Mercer Super Trust, to enable your employer to make superannuation contributions on your behalf into a complying superannuation fund during this time.  As the SFT is now complete, we are closing your super account and transferring it to Mercer Business Super. 
     
    The transfer supports improving member outcomes and brings a number of improvements, such as the ability to apply for Voluntary Cover and/or a Life Events increase. Please refer to the Significant Event Notice (SEN) you received in August 2023 for further details. You may review a copy of this SEN in the Forms and Documents section below.

  • When will the transfer occur?

    On or around 22 September 2023, via an Intra-Fund Transfer (IFT).

  • Do I need to consent to this transfer?

    No. Under the rules of the Mercer Super Trust (the Fund) and in accordance with superannuation law, the trustee of the Fund has the discretion to transfer its members from one product to another within the Fund without the prior written consent of members. The trustee has a duty to act in the best financial interests of its members and has determined that the transfer to Mercer Business Super satisfies this duty. 

  • What is a Limited Service Period and will it apply?

    During a Limited Service Period (LSP), transaction processing is delayed to ensure the accurate and complete transfer of member records. An LSP will apply to this transfer.

    You will be unable to transact on your existing account, in most circumstances, from 5pm (AEST/AEDT) Friday 22 September 2023.

    All transaction requests will resume at 12.01am (AEST/AEDT) Thursday 28 September 2023.

Your super account

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  • How do I find my member number?

    You will receive a Welcome Letter once the transfer is complete which will advise you of your new member number. Depending on your communication preferences this will either be emailed or sent to you as a hard copy in the post.

  • What is my new Unique Superannuation Identifier (USI)?

    The USI for Mercer Business Super is 19905422981708.

  • What information do I need to provide my employer?

    Nothing. We have informed your employer about the transfer, including the Mercer Business Super USI they will need to use to pay your superannuation contributions once the transfer is complete.

  • How do I access my Mercer Super account online?

    We will issue you a Welcome Letter with the information you need to access or activate your Mercer Super account online.

    If you have used Member Online before, you may access your new account using your existing email address and password.

    If you haven’t used Member Online before, you’ll be able to activate your account once you have received your Welcome Letter, by following the steps below:

    • Go to mercersuper.com.au/login and click ‘activate’.
    • Enter your Employer/plan number and member number found in your Welcome Letter.
    • Enter your PIN. If you don’t have a PIN, click ‘I don’t have a PIN’ and you’ll be asked to confirm your date of birth.
    • You’ll receive a verification email with a link to set up your password.

    You only need to activate once. In future you can log in using your email address and password.

  • Will there be any changes to my account?

    Refer to the Significant Event Notice you received in August 2023 for details around what’s changing and what’s remaining the same. You may review a copy of this SEN in the Forms and Documents section below.

  • What other communications can I expect to receive?

    Once the transfer is complete, you will receive a Transfer Statement from your Current Plan. This statement will detail your transaction details from 1 July 2023 to the transfer date.

    You will then receive a Welcome Letter. This will confirm your new account details, including your new member number.


Forms and documents


Important information

  • Member Significant Event Notice
  • Mercer Direct Member Guide


    • Forms

    Log in to Member Online for member forms.

    Important

    Disclaimer: This content has been prepared on behalf of Mercer Superannuation (Australia) Limited (‘Mercer Super’), ABN 79 004 717 533, Australian Financial Services Licence #235906, the trustee of the Mercer Super Trust ABN 19 905 422 981. Any advice is of a general nature only, and does not take into account the personal needs and circumstances of any particular individual. Prior to acting on any information, you need to take into account your own financial circumstances. Please consider the Product Disclosure Statement before making a decision about the product, or seek professional advice from a licensed, or appropriately authorised financial adviser if you are unsure of what action to take. Past performance is not a reliable indicator of future performance. The product Target Market Determination can be found at mercersuper.com.au/tmd. 'MERCER' is a registered trademark of Mercer (Australia) Pty Ltd ABN 32 005 315 917.