Now that the transfer has been completed all employees will have new Mercer Super Member Numbers, and the new Mercer Super Unique Superannuation Identifier (USI) will replace the old BT Super USI.

Depending on the payroll solution you have in place, and how this is integrated with the way you manage your employees’ super contributions, it may be important to ensure your relevant systems are updated with your employees’ new Member Numbers and Unique Superannuation Identifiers (USIs). 

Please see the "How to send employer contributions to Mercer Super" section above.

Yes, Employers will receive new reference numbers as a result of the transfer. Mercer Super refers to these as a Fund Employer Number (FEN).

This transfer included BT Super, BT Super for Life or BT Super for Life – Westpac Group Plan account members, including Defined Benefit accounts.

All other BT accounts were not part of the transfer into Mercer Super, including Asgard accounts.

Yes – as part of the agreement with BT Super, Mercer Super, for the majority of plans, retained (and in some cases, improved) employer plans’ administration fee discounts.

Relationship Managers with the BT Super team moved to Mercer Super as part of the transfer. So the knowledge and background of your relationship and needs are maintained in the Mercer Super team.

They will continue to support you now that the transfer process has been completed. We will advise you if there are any changes to the key contact for your employer plan.

If you had an arrangement for BT Super Policy Committee Meetings, these will continue with Mercer Super. You will now have access to additional secretarial support and a data analytics engine, which delivers real-time reports for meetings.

Details about Policy Committee Meeting arrangements, such as start date, next annual meeting due date and number of representatives, were transferred to Mercer Super with employer plan details.

Your employees will have received a Significant Event Notification (SEN) from BT Super on or around 30 January 2023 outlining all the details about the changes to their account.

Your employees will also receive a Welcome Letter from Mercer Super, which will contain all of their account details.

No, there were different versions of the Significant Event Notice (SEN) and booklets associated with the transfer to Mercer Super that were relevant to different groups of members.  

Your employee accounts that were are already with Mercer Super prior to the transfer on 1 April 2023 will be moved to the same Plan in the coming months.

In the meantime, you will need to continue submitting these contributions under the separate login until further notice.

• Plan name: Mercer SmartSuper Plan
• USI: 199 05 22 981 888

We are working to update our systems to ensure all your contributions can be submitted under a single login, and expect to have further information on this in the coming months. Please refer to your existing Mercer Business Super Employer Guide for more information.

Yes, if you used QuickSuper with BT Super, you can continue using QuickSuper with Mercer Super to manage super contributions for your employees.

As the transfer process has been completed, you will receive your Mercer QuickSuper login details in the coming days. You will automatically have Mercer Super set as the employer fund relationship and default employees will be set-up with the correct Unique Superannuation Identifier (USI).

If you use a different portal, you will need to manually update this information.

No, there are some slight changes to what is required in the Member Registration process. Details will be provided to you directly through the QuickSuper portal, in early April.

Additionally, Mercer Super has provided an addendum to the QuickSuper User Guide to cover changes you may encounter between the services. 

If you use QuickSuper to manage employee contributions, your employer plan information will be set up on the Mercer QuickSuper portal with your new USI and member account numbers. You will receive your login details in early April.

Please note:

• Read-only access to BT QuickSuper will remain in place for 12 months after the transfer date.
• Any users who have not accessed the BT Super QuickSuper portal for more than 365 days before the transfer date will not be transferred to the new Mercer QuickSuper portal.

You will receive your separate Mercer QuickSuper login details in early April.

You will have read-only access to the BT QuickSuper portal for 12 months after the transfer date.

If you used BT QuickSuper to manage your employees’ super contributions, you will automatically have Mercer Super set as the employer fund relationship and default employees will be set-up with the correct Unique Superannuation Identifier (USI).

You will be able to run a report in Mercer QuickSuper that will provide you with your new USI and Member Number details.

In early April you’ll receive an email with your login information to Mercer QuickSuper, where we'll have pre-loaded your new USI and member account numbers for your employees

Prior to the transfer BT Super assigned the existing mapping into the Mercer QuickSuper portal for employers that have their own file format.

Prior to the transfer BT Super assigned the existing mapping into the Mercer QuickSuper portal for employers that have this file format. However, please note that the functionality that restricts user access to a single site is not available in Mercer QuickSuper – all registered users will have access to all sites within your employer plan.

If you have any QuickSuper questions, please call 1300 553 010 Monday to Friday 8.00am and 6.30pm (AEST/AEDT).

We provide a clearing house solution for employers to contribute to Mercer administered funds.

If you will not be contributing to the Mercer Super fund once the transfer process has been completed, you won’t be able to use the Mercer QuickSuper site as a clearing house.

You will need to update information in the portal or payroll solution you use, including the new USI  to reflect your new Mercer Super default fund (please see the "Choosing your Mercer Super Unique Superannuation Identifier" section above).

This will enable new members and contributions to flow through to Mercer Super. Depending on the portal or solution you use, you may also need to provide member numbers for employees who have been transferred from BT Super to Mercer Super.

If you don’t have the new Mercer Super member numbers for your employees, you can either leave this field blank (if your payroll solution allows this) or input their previous BT Super member number. Our systems will use all of the information you provide (including name, date of birth and Tax File Number) to ensure the contributions are allocated to the correct account.

If your super Plan has multiple open benefit categories, you will need to input the applicable benefit category into your payroll portal or solution when registering a new member.