Your super is a financial asset that you want to protect. Keeping your details safe and being aware of any suspicious activity or communications is a healthy way to prevent your account from being accessed by others who want to steal your identity or take away your financial information.
When you receive communications from us, we will never ask you to provide financial information such as a demand for an urgent payment or credit card information.
If you receive an urgent message requesting payment, we encourage you to share the information by contacting us with a screenshot or copy of the message received. It is important that you don’t click any links or download any attachments.
If you receive a message from us to share your personal information, it will usually be related to an interaction you’ve had with our Helpline team or after filling in an enquiry or application form. Our communications will specify that they come from Mercer Super or Mercer Super Trust.
For messages that are sent on behalf of Mercer, your employer may also send you information related to your corporate superannuation offering.
If you are ever not sure about a message you have received and whether it is really from us, you can contact us via our secure platform Member Online or by calling us on 1800 682 525 from 8am-7pm Monday to Friday (AEST/AEDT).
Scammers target people online and offline to misuse their identity and obtain financial information.
You can reduce the likelihood of identity theft and protect your super account by:
If you receive a suspicious communication, make sure to screenshot or record its details.
Do not open any attachments or click any links as this may expose your risk.
Take a screenshot with your device, or if on a phone call, record the number (if possible) that rang you.
Then contact us via Member Online or by calling us on 1800 682 525 from 8am-7pm Monday to Friday (AEST/AEDT) with the details so we can investigate further.
If you have provided access details to someone who you believe is suspicious, we recommend you change this urgently by logging into your account and updating your password. You should still notify us of this event.
If you believe your account has been accessed by someone suspiciously or can see account activity that you don’t recognise, then it’s best to contact us immediately on 1800 682 525 from 8am-7pm Monday to Friday (AEST/AEDT) or via Member Online.
You can find more information about identity fraud and scams at the following websites: