Adviser servicing functionality is currently being developed.

Mercer Super Product Disclosure Statement (PDS) documents, forms, guides and Target Market Determinations (TMDs) are available on the Mercer Super website.

All relevant forms can be lodged from 18 April 2023.

If you require further information please contact Mercer Super on 1800 682 525, Monday to Friday, 8am – 7pm (AEST/AEDT).

Yes. Mercer Super supports advice fees being paid via a member’s account. These can be charged either as once only upfront or over a fixed term (for a period of up to 12 months).

Prior to fee payments being made you will need to complete either a new super or pension Advice Fee Deduction form, which can be lodged from 18 April 2023.

You will need to complete either a new super or pension Advice Fee Deduction form, which can be lodged from 18 April 2023.

Fee caps are set at an individual member level, not at an account level. 

As part of the agreement with BT Super, Mercer Super retained (and in some cases, improved), Employer Plan Administration Fee discounts for the majority of plans.

Until the end of the current rate period (30 June 2023), the insurance arrangements (such as insurance cover and costs) in place with BT Super, at the time of the transfer, will generally remain the same.

No costs were incurred by members when their super balance was transferred from BT Super to Mercer Super.

Authorities on your clients’ accounts did not transfer over to Mercer Super. You will need to complete a Third Party Authority form, prior to accessing any client information.

Five business days after submitting the relevant form, you can call Mercer Super on 1800 682 525, Monday to Friday, 8am – 7pm (AEST/AEDT) to obtain your client’s account information / adviser summary. 

Your clients who were members of BT Super, BT Super for Life and BT Super for Life – Westpac Group Plan all had their accounts transferred to Mercer Super.

Your clients who are members of BT Super, BT Super for Life and BT Super for Life – Westpac Group Plan will have received a Significant Event Notice from BT Super on or about 30 January 2023 outlining all the details about changes to their account.

A Welcome Letter from Mercer Super will also be sent to those BT Super members as part of the transfer process.

As part of the transfer process instructions and login details will be provided to members in their Mercer Super Welcome Letter.

From 18 April 2023, your clients will be able to access their super account through the Mercer Super secure Member Online portal.

Advisers are not able to directly transact on members’ accounts or update account details..

Relevant forms, completed and signed by the client, will need to be lodged.

You can access these forms on the 'Documents' section of our website.

All Beneficiary Nominations that were in place at the date of transfer were transferred to Mercer Super. 

As part of the transfer, your clients’ super balance was invested in the Mercer Super investment option(s) most closely aligned with the BT Super investment option(s) in place at the date of transfer. 

If your client held, or was entitled to, insurance cover at the transfer date, this insurance cover continued with Mercer Super.

If they had Death, Total and Permanent Disablement (TPD) and/or Salary Continuance Insurance (SCI) cover in place at the date of transfer, they continue to have generally the same type of cover in Mercer Super with the same terms and conditions. The amount and cost of any insurance cover held in Mercer Super did not change as a result of the transfer.

The transfer to Mercer SmartRetirement Income will not initially change the amount of a client’s pension payments.  However, the minimum and maximum pension amount will be re-calculated and may change a client’s June 2023 pension payment, to ensure they receive the required amount for the financial year. The frequency of a client’s pension payments may also change.

All pension payments made following the transfer will be made on or around the 15th of the applicable month, if that is a business day. If not, the payment will be made the following business day.