Welcome to Mercer Business Super

If you received this notice by email, you can find it by logging into your online account and heading to 'Recent communications' on your dashboard.

If you can’t find it or need help, call our Helpline on 1800 682 525 (Monday to Friday, 8am-7pm AEDT). 

If you receive employer contributions to your Mercer SmartSuper Plan account, you need to notify your employer of your new account details to ensure contributions continue without delay.

Let us do it for you

We sent you a notice about the move in February 2026. This notice included a link to let your employer know about the move. If you received this notice by email, it’s saved in the ‘recent communications’ section of your online account.

Go back to that communication and follow the link, which is personal to you. That’s why we can’t provide it here.

If you can’t find it or need help, call our Helpline on 1800 682 525 (Monday to Friday, 8am-7pm AEDT).

Or tell your employer directly

If you would prefer to simply pass on the information yourself, the main things your employer needs to know are:

• New Plan name: Mercer Business Super
• New USI: 19905422981708
• New account number: (we’ll send this to you in early April, shortly after the transfer is complete)
  
  

Your employer should not use these details before 31 March 2026

If you have automatic BPAY^® payments set up, please cancel them before Monday 16 March 2026 to avoid delays. Any contribution received using your current BPAY^® details after Monday 16 March 2026 will be returned. Please note, refunds can take up to six weeks to process.

You can stop an automatic BPAY^® payment at any time until the date it’s scheduled to take place. To do this:

• Log in to your online banking
• Choose the BPAY^® or bill payment option
• Follow the prompts to cancel the payment.

Steps may vary depending on your bank. Contact your bank if you need help.

After the transfer is complete, we’ll send you your new BPAY^® biller code and reference number. You can also find them by logging into your account from 31 March 2026. Use these details to make future contributions and continue to grow your super.

If you can’t find it or need help, call our Helpline on 1800 682 525 (Monday to Friday, 8am-7pm AEDT). 

If you want to complete any of the following actions in your Mercer SmartSuper Plan account, we will need to receive completed forms before 5pm (AEDT) 11 March 2026.

• Rollovers in
• Rollovers out
• Withdrawals
• Notice of Intent to claim a Personal Tax Deduction
• Updating your personal details
• Switching investment options *
• Contribution splitting
• Insurance changes **
   

^{*Requests to switch investment options received after 11 March 2026 cannot be processed in your new Mercer Business Super account.  A new request will need to be submitted using your new account details. We will notify you if a new request is required.}

^{**If you hold insurance cover based on a Unit based design, requests to increase or decrease cover received after 11 March 2026 may not be processed - we will contact you if this applies.}

To ensure your account details are accurately transferred to Mercer Business Super around 20 March 2026, there will be a period from 18-31 March² when you will have limited access to your account, and most transactions will not be accepted. 

Your account balance will continue to be invested throughout this period. However, transaction requests received after 4pm (AEDT) Wednesday 18 March 2026 may be rejected or processed in your new Mercer Business Super account from Tuesday 31 March 2026.

Eligible early release requests will be processed during the LSP, including those required due to:

• Financial hardship
• Compassionate grounds 
• Terminal illness

Please consider processing times from your bank, employer or other super fund(s).

Advice appointments with a Mercer Financial Adviser will not be available during the LSP.