Most Mercer Super members should receive their 2022/23 annual statements by early November. For more information, as well as frequently asked questions visit mercersuper.com.au/statements.

We’re here to support you

We’re here to help make managing your super simple – from getting started as a new member, to providing information and education about superannuation, retirement planning, and investment options. This can help you make informed decisions about your super and plan for a brighter retirement.

We're here to support you

Investment options

Mercer Super's award-winning1 default investment option, Mercer SmartPath® delivered industry-high returns of 12%2 for the majority of members in FY 2023, surpassing many of our largest competitors.

Learn more about Mercer Super's investment options and how those options have performed over time. 

Mercer Super's investment options
Mercer Super's investment performance

 

Investment options

Tools and calculators

Take the guesswork out of super with our range of tools and resources, designed to help you prepare for a secure financial future.

Explore our Retirement Income Simulator
Calculate your insurance cover needs

 

Tools and calcuators

Learn about super and retirement

Timing your retirement is an important decision that has an impact on both your personal and working life. Secure your future with a retirement plan – whether you’re retiring in the next 30 years, or you’re ready to retire today.

Learn more

learn about super and retirement

Advice tools and services for members

Mercer Super members have access to our self-serve e-Advice tool, limited phone-based advice and a Retirement Income Simulator – all at no additional cost.

For members with advice needs outside their Mercer Super account, we can refer you to a licensed Mercer Financial Advice financial planner who can provide tailored advice to help you with your targeted financial goals. This is a fee-based service, and you will be informed of all costs before any work is undertaken. The first meeting is complimentary.

Access e-Advice
Retirement Income Simulator
Contact Mercer Helpline

Advice tools and services for members

Frequently Asked Questions (FAQs)

Below is a list of common questions you might have about your super account.  

Member Online

Visit the Member Online page for more information.

  • How do I change my password?

    If you’ve forgotten your password or want to change it, you can do this easily online. Go to www.mercersuper.com.au/login and enter your email address, select - ‘Log in’ and then select ‘Forgot my password’ and follow the instructions.

  • How do I access Member Online?

    Once you have received your welcome letter you’ll be able to activate your account.  Simply follow the steps below:

    1. Go to www.mercersuper.com.au/login and click ‘activate’.
    2. Enter your Employer/ plan number and member number found in your welcome letter.
    3. Enter your PIN. If you don’t have a PIN, click ‘I don’t have a PIN’ and you’ll be asked to confirm your date of birth .
    4. You’ll receive a verification email with a link to set up your password. 


    For security reasons the email link will expire 24 hours after we send it to you. If your link expires before you use it, you will need to repeat this process.

    You only need to activate once – moving forward you can log in using your email address and password.

  • My online account is locked. How do I unlock it?

    Call us on 1800 682 525, Monday to Friday 8 am – 7 pm (AEST/ AEDT). We will need to unlock your account manually for security reasons.

Personal

  • How do I check my super account balance?

    Log in to your Member Online account. You can see your balance on the home screen dashboard. 

  • How do I update my contact details?

    Update your details on the Personal Details page within your Member Online account. If you need to update your name or date of birth, you will need to contact us on 1800 682 525 Monday to Friday 8am-7pm (AEST/AEDT).

  • How do I check or update how my super is invested?

    Log in to Member Online and select Investments from the drop down menu  to see how your super is currently invested.  If you’re considering updating your investment options, we recommend you seek financial advice first before taking action.

  • How do I make an after-tax contribution to my super?

    You can make an after-tax contribution to your super using BPAY®. 

    You can find your BPAY® details on the Personal Details page within your Member Online account, under BPAY: Telephone and internet banking.  BPAY details were also included in your Welcome Letter. If you need assistance, please call the helpline on 1800 682 525 Monday to Friday, 8am-7pm (AEST/AEDT).

  • Where can I send certified proof of identity documents?

    You need to post it to us at: Mercer Super Trust, GPO BOX 4303, Melbourne, VIC 3001 – we cannot accept it via email.

  • Where can I send statutory declarations?

    You need to post it to us at: Mercer Super Trust, GPO BOX 4303, Melbourne, VIC 3001 – we cannot accept it via email.

  • How do I change my investment options?

    You can change your investment options in your super account in one of three ways:

    1. By logging into your account via our Member Online portal.
    2. Using our downloadable form here. 
    3. Over the phone with our Helpline team.


    In the context of super, a switch refers to the process of changing your investment options. When you switch your investment options, we sell units in one investment option and use the proceeds to purchase units in another investment option that you have specified. 

    When switching, it’s important to let us know whether the change will apply to:

     

    • Your current Mercer Super account balance 
    • Your investment strategy for future contributions, or
    • Both of the above

     


    It’s important that you carefully consider your investment options before making any switches to ensure they’re suitable for your specific needs, financial goals and risk tolerance. 

  • Where do I find a compliance letter?

    You can find the compliance letter in our Choice of Fund forms. The letter contains important information, such as ABN and USI numbers, and other details you’ll require.

  • How can I see what fees I have paid?

    You can access information about fees you have paid on your Annual Statement and within your Member Online account.

  • Where do I provide my Tax File Number?

    Members can submit their Tax File Numbers (TFN) as part of the sign up process when creating a Member Online account. Alternatively, you can provide your TFN by calling our Helpline team, or via your Member Online account.

  • How do I access my super early?

    In general, your super can’t be accessed until retirement age, except in certain situations where you may be eligible to access your super early, or satisfy a condition of release, such as: 

    • Financial hardship
    • Compassionate grounds
    • Departing Australia superannuation payment (DASP) 
    • Permanent incapacity
    • First Home Super Saver Scheme
    • Withdrawal of unrestricted non-preserved funds


    The Australian Taxation Office provides detailed information about the circumstances under which you may be able to access your super early on its website. 

    You can find more information and the forms to apply on our claiming financial hardship. 

  • How do I access my super due to financial hardship?

    If you need to access your super due to severe financial hardship, we’re here to help. You can find more information and the forms on our Claiming financial hardship page.

    Please review the eligibility criteria before submitting your application. If you need assistance or further information, please call us on 1800 682 525, Monday to Friday, 8am-7pm (AEST/AEDT).

Beneficiary

Complaints

  • How do I make a complaint?

    We value your feedback and we're here to help. 

    If you have a problem or need to make a complaint, we have procedures in place to help put things right. 

    Please visit our dedicated Make a Complaint page for more information and options.

Ready to join Mercer Super?

The door to a brighter financial future with Mercer Super is waiting for you.

Ready to join Mercer Super?

Need more help? We’ve got you covered.

Have questions about Mercer Super or need more information about becoming a member? We’d love to hear from you.

If you’re an incoming BT Super member, employer or adviser, you can also visit the BT Super support page for Frequently Asked Questions. Additionally, to assist employers contributing on behalf of their employees, please visit: How to send employer contributions.

Member Online Support

Member Online support

Log in to your account for more information or to submit an online enquiry.

Contact Our Helpline

Contact our Helpline

Speak with one of our consultants on 1800 682 525, Monday to Friday 8am-7pm (AEST/ AEDT).

Useful contact details

Mercer Super Trust members
General enquiries: 1800 682 525
Calling from overseas: +61 3 8306 0900
Write to us:
Mercer Super Trust, GPO BOX 4303,
Melbourne, VIC 3001

    

Pension members
General enquiries: 1800 671 369
Calling from overseas: +61 3 8306 0906
Write to us:
Mercer Super Trust, GPO BOX 4303,
Melbourne, VIC 3001

    

Mercer Easy members
General enquiries: 1800 931 040
Calling from overseas: +61 3 9192 4401
Write to us:
Mercer Super Trust, GPO BOX 4303,
Melbourne, VIC 3001

1 Mercer Super has been recognised with several SuperRatings awards, including SuperRatings’ highest platinum rating for both our Allocated Pension Division (now known as Mercer SmartRetirement Income) and Corporate Superannuation Division products. These products also received SuperRatings Platinum Performance awards, based on investment returns, fees, insurance, member servicing, administration and governance for 15 years. The rating is issued by SuperRatings Pty Ltd ABN 95 100 192 283 AFSL 311880 (SuperRatings). Ratings are general advice only and have been prepared without taking account of your objectives, financial situation or needs. Consider your personal circumstances, read the product disclosure statement and seek independent financial advice before investing. The rating is not a recommendation to purchase, sell or hold any product. Past performance information is not indicative of future performance. Ratings are subject to change without notice and SuperRatings assumes no obligation to update. SuperRatings uses objective criteria and receives a fee for publishing awards. Visit superratings.com.au for ratings information and to access the full report. © 2023 SuperRatings. All rights reserved.

2 After investment fees and tax, Mercer Super Trust’s analysis of Mercer SmartPath, with the exception of Mercer SmartPath – Born 2004-2008, all cohorts with members aged under 55 years returned at least 12% for the 2022/23 financial year (and invested for the full 2022/23 financial year). This compares to the median of all default funds reported in SuperRatings Fund Crediting Rate Survey – Default Options as at 30 June 2023 of 9.3%. While Mercer Super did not feature in the official June 2023 survey, Mercer Super is captured in the revised data file.

Disclaimer: This content has been prepared on behalf of Mercer Superannuation (Australia) Limited (‘Mercer Super’), ABN 79 004 717 533, Australian Financial Services Licence #235906, the trustee of the Mercer Super Trust ABN 19 905 422 981. Any advice is of a general nature only, and does not take into account the personal needs and circumstances of any particular individual. Prior to acting on any information, you need to take into account your own financial circumstances. Please consider the Product Disclosure Statement, Product Guide, Insurance Guide, and Financial Services Guide before making a decision about the product, or seek professional advice from a licensed, or appropriately authorised financial adviser if you are unsure of what action to take. Past performance is not a reliable indicator of future performance. 'MERCER' is a registered trademark of Mercer (Australia) Pty Ltd ABN 32 005 315 917.