New Mercer Direct Platform

 

The Mercer Direct investment option has moved to a new platform with provider FNZ (Australia) Pty Limited (ABN 67 138 819 119) (FNZ).

You can continue to invest in the same types of investments and enjoy familiar features – now through a refreshed, easy-to-use platform accessible via your online account.
 


Temporary delay to cash transfers 

As we restore Mercer Direct services there is a temporary delay to cash transfers between your Mercer Direct option and other investment options through your online account. This means you won’t be able to move cash in or out of your Mercer Direct option. We expect to have this functionality back online by the end of October.

We understand there may be circumstances where you might need to access your money. While there is a temporary delay to cash transfers, services such as closing your account, rollovers out and benefit payments, including financial hardship or terminal illness payments, will be available.

Please contact the helpline on 1800 682 525, Monday to Friday, 8am-7pm (AEDT), to discuss your options. We will update this page when services resume.

What’s new?  


As a result of the move there are some changes to Mercer Direct, including:

  • Reduced brokerage fees for listed securities
  • A Term Deposit reinvestment option, new terms and new settlement timeframes
  • Dividend reinvestment plans (DRPs) for eligible listed securities
  • Faster allocation of interest on your Mercer Direct transaction account. 

Login and navigation


You can access the new Mercer Direct platform through your online account – and you no longer need a separate password.

We recommend taking the guided tour to explore the new navigation and features. You can also find FAQs and a glossary in the Help menu.

Important documents
 


Member FAQs

Fees

  • Are fees lower on the new Mercer Direct platform?

    Yes. The brokerage fee – which only applies when you trade in shares or ETFs – is lower on the new platform. A brokerage fee is charged for each trade and is deducted from your transaction account when the trade occurs.

    The minimum brokerage fee per trade is now $11.99 (down from $22) and the maximum brokerage fee per trade is 0.09225% of the value of the trade (down from 0.11%).

    All other fees and charges remain unchanged. See the Mercer Direct Member Guide for more details.

    Type Previous cost New cost
    Platform brokerage fee1

    The previous fee was 0.11% of the trade amount, with a minimum charge of $22.

    For example, if you invested in Mercer Direct and purchased $90,000 worth of shares, the brokerage fee charged and deducted from your transaction account would have been $99 (i.e. 0.11% of $90,000).

    The new fee is 0.09225% of the trade amount, with a minimum charge of $11.99.

    For example, if you invest in Mercer Direct and purchase $90,000 worth of shares, the brokerage fee charged and deducted from your transaction account will be $83.03 (i.e. 0.09225% of $90,000).

    1All figures disclosed include the net effect of GST and any Reduced Input Tax Credit we’re able to claim.

Investments & transactions

  • Can I move money into or out of my Mercer Direct account?

    As we restore Mercer Direct services there is a temporary delay to cash transfers between your Mercer Direct option and other investment options through your online account. This means you won’t be able to move cash in or out of your Mercer Direct option. We expect to have this functionality back online by the end of October.

    We understand there may be circumstances where you might need to access your money. While there is a temporary delay to cash transfers, services such as closing your account, rollovers out and benefit payments, including financial hardship or terminal illness payments, will be available.

    Please contact the helpline on 1800 682 525, Monday to Friday, 8am-7pm (AEDT), to discuss your options.

    We will update this page when services resume.

  • How quickly is interest paid on my transaction account?

    Interest earned on the balance of your Mercer Direct cash transaction account will generally be credited within one business day after the end of the month, compared to the previous five business day timeframe.

Term deposits


You can start investing in term deposits with Bank of Queensland now. ANZ term deposits will be available by the end of 2025. You will need to log in to your Mercer Direct account to see the providers available, as these are subject to change.
 

Important documents:
 

  • Has there been any change to the term deposits available?

    Yes.  Shorter terms – 30 and 60 days – are no longer offered. You can invest in term deposits via Mercer Direct for 90 days, 180 days, or 365 days. 

    You can log in to your Mercer Direct account to see the terms and providers currently available, as these are subject to change.

  • What is the new term deposit reinvestment option?

    You can now choose to reinvest your term deposits when they mature. Reinvestment choices include:

    • Amount
      You can choose to reinvest the principal investment amount only, or the principal plus any net interest.
    • Term
      You can choose to reinvest for the same length of time as your initial term deposit, or you can switch to a new term.
    • Expiration
      You can reinvest for one new term only or you can set your term deposit to reinvest automatically until you cancel it. 

  • Have term deposit settlement timeframes changes?

    Yes. All term deposit orders will be settled weekly.

    Previously, you could request a term deposit on any business day before 1.30pm (AEST/AEDT) and it would settle in two business days. On the new Mercer Direct platform, all term deposit requests received by 11.59pm (AEST/AEDT) on a Thursday will generally be processed and settled on the Friday. 

Listed securities

Exchange traded funds (ETFs)

General questions

  • Is Mercer Direct right for me?

    Mercer Direct provides you with more control over how your super is invested, but this also means more responsibility. Managing your own portfolio can be complex and requires time, skills, and experience. We recommend seeking financial advice before making any investment decisions.

    You can refer to the Understanding investment risks section of the Mercer Direct Member Guide for more information regarding the risks associated with investing in Mercer Direct.

  • I want to get out of Mercer Direct. What do I need to do?

    You can find out more about exiting Mercer Direct in the Withdrawals, rollovers and account closures section of the Mercer Direct Member Guide.

    It can take a little while to exit Mercer Direct, so keep this in mind if you need to access your funds urgently. Trading restrictions outside the trustee’s control can also delay payments or transfers from Mercer Direct.

  • Is Mercer Direct available for TTR accounts?

    No, Mercer Direct is not an option available with Transition to Retirement (TTR) accounts. It is available for allocated pension accounts.

 

Issued by Mercer Superannuation (Australia) Limited (MSAL) ABN 79 004 717 533, Australian Financial Services Licence #235906, the trustee of the Mercer Super Trust ABN 19 905 422 981 (‘Mercer Super’). Any advice provided is of a general nature and does not take into account your objectives, financial situation or needs. Before acting on any advice we recommend you obtain your own financial advice and consider the Product Disclosure Statement available at mercersuper.com.au. The product’s Target Market Determination setting out the class of people for whom the product may be suitable can be found at mercersuper.com.au/tmd.

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