Consolidate your super

Consolidating your super with Mercer Super is as easy as 1, 2, 3.

The power of consolidation


Around 4 million people have more than one super account.1 For some, this may be part of a financial strategy. For others it could be they’ve never considered combining them or not yet gotten around it. It could even be as simple as they’ve forgotten about or lost track of their other accounts – they may not even be aware these other accounts exist.

If you’ve had more than one job, there’s a chance you’ve got more than one super account. 

Combining of all your super accounts is one of several strategic steps you can take to potentially simplify, strengthen and secure your retirement outlook for the better.

Insurance cover

Avoid multiple fees

Having more than one super account could mean you’re paying multiple sets of fees, which can reduce your savings. 

Investment options

Performance matters

Having all your super with a single high-performing fund can give your money the best chance to grow.

Quarterly investment updates

Cut down on life-admin

Say goodbye to juggling multiple accounts and reduce your life admin. Consolidation brings all your super into one convenient place, making it easier to manage.

Things to consider before consolidating your super


Before consolidating all or part of any other super accounts you hold, you should carefully consider how this may have an impact on your existing insurance cover, contribution, and tax arrangements.2

You can find further information on considerations before consolidating your super in the FAQs below.
 


How to consolidate your super in 3 simple steps


Finding all your super accounts and consolidating them into your Mercer Super account can be done in three simple steps – even if you don’t have any details of the other accounts.

 

1
 


Login to your account

Log in to your Mercer Super account and head to the ‘Find my super’ page to search for any other super accounts you may have.

2
 


Choose how much

Decide if consolidating some or all of your super balance(s) makes sense for you.

3
 


Submit request

Submit your request and we’ll take care of the rest.


Alternatively, call us and we can search for any other super accounts you may have. We can even consolidate them into your Mercer Super account over the phone. If you’re unsure of your other account details, our team can search for any other accounts you may have.

Before calling, please ensure you have two forms of identification on hand such as a drivers license, passport or Medicare card. Our team will use the details you provide to help locate any other accounts you may have.

You can use our phone-based consolidation service by calling our Helpline on 1800 682 525, Monday to Friday, 8am-7pm (AEST/AEDT).

Ready to consolidate?


Boost your financial future with Mercer Super.
Your future, your way.

 

Download the Mercer Super app


Frequently Asked Questions (FAQs)

  • What should I consider before consolidating my super?

    Combining your super can be a significant financial decision. If you decide to combine all or part of your other super account(s), carefully consider how this may have an impact on your existing insurance, contribution and tax arrangements, fees or charges, or any other benefits you may lose.

    For example, if you combine any other super account(s) you hold into your Mercer Super account this will close your other account(s). Any insurance you held on your other account(s) will cease when it closes.

    If you intend to claim a tax deduction on your personal contributions, you will need to provide your existing fund with a notice of intent to claim and receive confirmation it’s been processed before combining your super.

    We recommend you seek financial advice before deciding whether to combine your super accounts.

  • What will happen to my insurance if I consolidate my super?

    If you consolidate the full balance of any other super account(s) you hold into your Mercer Super account, this will close your other account(s). Any insurance held on your other account(s) will cease when it closes. 

    You can apply to transfer any insurance from another super fund to your Mercer Super account by completing the ‘Individual insurance transfer form’, available in the ‘Documents’ section of your online account.

    Once completed you can submit your insurance transfer form via the ‘contact us’ page of your online account. Files must be less than 2MB and in a jpg, jpeg, png or pdf format.

    Alternatively, this form can be returned via post to:
    Mercer Super Trust
    GPO Box 4303
    Melbourne, VIC 3001

    Please note: You should not consolidate your other account(s) into your Mercer Super account until you have received confirmation that your transfer request has been accepted. If you’re unsure whether you should transfer your insurance into your Mercer Super account, we recommend you speak to a financial adviser before making a decision.

  • How can I consolidate my super into my Mercer Super account?
    1. Log in to your Member Online account 
    2. Select ‘Find my super’ in the dropdown menu
    3. Verify your identity - You'll need to have two items of identification handy, like a driver licence, Medicare Card or passport to verify your identity
    4. Then start the search. The search results will display all the accounts we find (if any)
    5. You can decide how much to transfer in to your Mercer Super account. 

  • Why do I need to verify my identity to consolidate my super?
    • This super search is a service provided by the ATO who have rules in place that state members can only use this service where they have successfully completed an ID verification process first.
    • We've built this verification process into our member website so you can do this online and you only need to do this once.
    • This is to protect your retirement savings and ensure we are dealing with the account holder.

  • The balance shown on the ‘Find my super’ tool is wrong, why?

    As the results provided are from the ATO, due to the timing of when your super fund last reported your balance, the displayed balance may appear incorrect.

  • Why was my consolidation request rejected?

    If the name, date of birth and TFN aren’t the same on both accounts your consolidation request will be rejected. We recommend checking your Mercer Super account, as well as with your external fund to ensure both have correct details on file.

  • How can I consolidate my SMSF into my Mercer Super account?

    Yes, you can consolidate your SMSF into your Mercer Super account using the Rollover into the Mercer Super Trust form.

  • Can I consolidate unclaimed super with the ATO?

    Using the MyGov portal, you can consolidate unclaimed super held by the ATO to your Mercer Super account. If you need assistance or require further information, please contact the ATO on 13 28 66.

  • Can I complete a form instead of calling or logging in?

    Yes, you also have the option of completing the Rollover form and posting it back to us at:

    Mercer Super Trust
    GPO Box 4303
    Melbourne, VIC 3001

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Our long-term performance

Because we’re backed by Mercer, a global retirement and investment expert, our members get access to more expertise and greater opportunities to grow their superannuation.

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Our fees and costs

Low admin fees†† mean more value for you, more confidence about your financial future and more savings to rely on when you are no longer working.

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†† Chant West MySuper Default Fee Tables December 2024 – for $50,000 and $100,000 account balances. Fees are for Mercer SmartSuper - SmartPath® (our MySuper product) as at 31 December 2024 for total administration fees and costs. Chant West uses our 1964-1968 investment option for purposes of comparison with other MySuper funds. You may pay less than this if you are in an employer plan with discounted fees. For more details on fees for each of our SmartPath options, or if you’ve chosen your own investment option/s, go to the ‘How Your Super Works' guide online. Fees and costs can vary from year to year. Past fees and costs are not a reliable indicator of future fees and costs. Fees and comparisons may differ for other investment options and account balances.

1. As at 30 June 2024 the Australian Taxation Office has reported that around 4 million people have two or more superannuation accounts.

2. Combining your super can be a significant financial decision. If you decide to combine all or part of your other super account(s), carefully consider how this may have an impact on your existing insurance, contribution and tax arrangements, fees or charges, or any other benefits you may lose. If you intend to claim a tax deduction on your personal contributions, you will need to provide your existing fund with a notice of intent to claim and receive confirmation it's been processed before combining your super. We recommend you seek financial advice before deciding whether to combine your super accounts.

IMPORTANT Please note that any information in this material regarding legal, accounting or tax outcomes does not constitute legal advice or an accounting or tax opinion and prior to relying and acting on this information it is important that you seek  independent advice from a qualified lawyer or accountant regarding this information.

Disclaimer: This content has been prepared on behalf of Mercer Superannuation (Australia) Limited ABN 79 004 717 533, Australian Financial Services Licence #235906, the trustee of the Mercer Super Trust (‘Mercer Super’) ABN 19 905 422 981. Any advice is of a general nature only, and does not take into account the personal needs and circumstances of any particular individual. Prior to acting on any information, you need to take into account your own financial circumstances. The material contained in this document is based on information received in good faith from sources within the market and on our understanding of legislation and government press releases at the date of publication which we believe to be reliable and accurate. Neither Mercer nor any of its related parties accepts any responsibility for any inaccuracy. Please consider the Product Disclosure Statement, Product Guide, Insurance Guide, and Financial Services Guide at mercersuper.com.au before making a decision about the product, or seek professional advice from a licensed, or appropriately authorised financial adviser if you are unsure of what action to take. The product Target Market Determination can be found at mercersuper.com.au/tmd. Past performance is not a reliable indicator of future performance. 'MERCER' is a registered trademark of Mercer (Australia) Pty Ltd ABN 32 005 315 917.