Adviser support

You can contact us at:

The Fund Administrator
Mercer Super Trust
GPO Box 4303
MELBOURNE VIC 3001

Phone: 1800 682 525

Adviser servicing functionality is currently being developed.

Mercer Super Product Disclosure Statement (PDS) documents, forms, guides and Target Market Determinations (TMDs) are available on the member forms and documents page on Mercer Super website.

If you require any further information please call the Mercer Super helpline on 1800 682 525, Monday to Friday, 8am–7pm (AEST/AEDT).

You won’t have automatic access to your client’s Mercer Super account. You will need to complete the relevant form, which can be lodged from 18 April 2023.

Five business days after submitting the relevant form, you can call Mercer Super on 1800 682 525, Monday – Friday, 8am – 7pm (AEST/AEDT) to obtain your client’s account information / adviser summary. (However there may be some short delays up until 2 May 2023.)

You can mail your completed Advice Fee Deduction form to:

Mercer Super Trust, GPO Box 4303, Melbourne VIC 3001

Alternatively, you can email a scanned copy to
MST@mercer.com

You can mail your completed TPA form to:

Mercer Super Trust, GPO Box 4303, Melbourne VIC 3001

Alternatively, you can email a scanned copy to
MST@mercer.com

Advisers are not able to directly update personal details on behalf of their clients.

The relevant form should be completed, dated and signed by the client, and will need to be mailed to:

Mercer Super Trust, GPO Box 4303, Melbourne, VIC 3001

You can access the form in Member documents on our Mercer Super website.

Yes. Mercer Super supports advice fees being paid via a member’s account. These can be charged either as once only upfront or over a fixed term (for a period of up to 12 months).

Prior to fee payments being made you will need to complete either a new super or pension Advice Fee Deduction form, which can be lodged from 18 April 2023.

You will need to complete either a new super or pension Advice Fee Deduction form, which can be lodged from 18 April 2023.

Yes, however certain conditions must be met, including that an advice fee can only be deducted from a member’s Mercer Super account by an adviser if the adviser is licensed with a licensee that has executed an Australian Finance Services (AFS) Licensee Registration with Mercer Superannuation (Australia) Limited.  The Mercer AFS Licensee Registration form can be found here.

To request the deduction of an allowable advice fee an Advice Fee Deduction form will need to be completed and submitted.  The relevant form, together with instructions on how to complete and submit, can be found here.

The fee will be deducted from the member's account and transferred to your licensee within four to six weeks of acceptance / processing of the Advice Fee Deduction request. 

Only advisers licensed with a licensee that has executed a Licensee Registration with Mercer Superannuation (Australia) Limited are permitted to deduct an advice fee. In addition, the following conditions apply:

• The advice fee must represent advice services delivered to the individual member
• The advice fee must be connected to advice related to the individual member's interest in the Mercer Super Trust
• The advice fee deduction must be in the best financial interests of the member
• The amount of the advice fee cannot reduce the member's account balance below $5,000 at the time of the request
• The member must provide written consent via the Advice Fee Deduction form
• The Advice Fee Deduction form must be completed in full and correctly signed by both the member and the adviser (refer to the form for details)
• The advice fee must be within the stated fee caps
• An advice fee for general advice cannot be deducted from a member’s accounts

All Mercer Super members with an accumulation or pension (Transition To Retirement or allocated pension) account can pay an advice fee, related to their account, from their Mercer Super accounts. Defined benefit members who do not have an additional accumulation account cannot have an advice fee deducted.

Mercer Super permits deduction of an advice fee from a member's account only for the portion of advice services that are exclusively related to the member's Mercer Super account. 

Where a member receives advice services that are not related to their Mercer Super account, any fee payable for that advice must be paid separately by other means.

Where advice is provided to both members of a couple, only the member’s share of the advice fee relating to their Mercer Super account can be paid from the member’s account. Each member of the couple is assumed to have an equal (50%) share of the advice provided.  Any advice not related to the individual member's interest in Mercer Super must be paid separately by other means.

An advice fee paid from a member’s account can be deducted either as a one-off lump sum and/or as a fixed term fee deducted in equal amounts over 12 months from the start date of service. Total fees deducted cannot be more than $8,000 or 2% of the account balance whichever is the greater. 

A fixed term advice fee must be outlined in dollar terms and clearly stated as a percentage of the member’s account balance at the time of signing the Advice Fee Deduction form. The dollar amount will be deducted in equal monthly amounts (1/12 of the agreed advice fee) from the member’s account. 

A member’s consent for a fixed term advice fee will expire at the end of the twelve-month term.

To allow advice fee deductions from a member’s account, the advice provided must be related to the member’s Mercer Super account. Following are examples of advice that would meet the sole purpose test, as it relates to a member’s Mercer Super account:

• Establishment of a member’s Mercer Super account 
• Review of a member’s Mercer Super account
• Investment advice directly relating to a member’s Mercer Super account 
• Contribution strategy 
• Insurance in superannuation strategy
• Withdrawal advice 
• Establishment of a pension account

Advice not listed above, such as advice related to non-Mercer Super investments, does not meet the sole purpose test and the advice fee therefore must be paid separately by other means. 

The deduction of an advice fee must not reduce the balance of a member’s Mercer Super account below $5,000 at the time of the fee request. If this occurs, the advice fee request will be rejected.

The editable version of the Advice Fee Deduction form can be used.  However, the member and adviser must provide a ‘wet signature’ on the completed form.

Where a Mercer Super member holds multiple accounts, and the advice relates to only one of their accounts, the advice fee can be deducted from across any of the member’s Mercer Super accounts, subject to minimum account balance requirements (see above), fee caps and the sole purpose test. 

As a Trustee, Mercer Super Trust has an obligation to always act in a member’s financial best interests and must ensure an advice fee deducted from a member’s account is appropriate, and in a member’s best interests. The Trustee must also comply with the sole purpose test (Superannuation Industry Supervision Act 1993 (Cth)) and take reasonable steps to ensure an advice fee is only deducted for advice that relates to a member’s interest in Mercer Super. To do this, we may request a copy of the advice document and/or supporting documents that outline the advice and the advice fee proportioning. In most circumstances we do not need to see the full Statement of Advice and will ask for the following pages: 

• Cover page with the member’s name, address and DOB
• What is in and out of scope in the advice provided
• Fees charged and proportioned across recommended products
• Member’s signature accepting the advice and fees deducted from their Mercer Super account

We value your feedback and we're here to help. 

If you have a problem or need to make a complaint, we have procedures in place to help put things right. 

Please visit our dedicated Make a Complaint page for more information and options.