New Mercer Direct Platform

Our contract with the current provider is coming to an end and we have taken the opportunity to investigate new providers and platforms.

If you do nothing before 5 September 2025 we will transition your existing Mercer Direct investments across to the new provider.

If you hold a term deposit that’s maturing after 5 September 2025 (AEST), we’ll terminate it before the transition period begins. We’ll reimburse you for any penalties the term deposit provider may apply, as well as any interest you would have earned between the date your term deposit was cashed out and the date it would have matured. We’ll write to you with further details if you are impacted.

If you have any outstanding corporate actions or company options you wish to participate in, you should ensure you do so as soon as possible. We will write to you with further information if you are impacted.

Delisted securities cannot be transferred to the new platform. We will write to you with further information if you are impacted.

Yes.

It may take time to sell down any securities and transfer your funds back into your non-Mercer Direct investment options. Please keep this in mind if you are thinking of reducing or closing your Mercer Direct investment.

In certain circumstances, delays in processing transactions occur. You should keep this in mind and act as early as possible if you want to make any changes to your Mercer Direct investments.

There will be no additional fees incurred due to this transition.

We will provide a one-off payment of $50 into your Mercer Super account in October 2025 to cover the member portfolio administration fee ($18.33 per month) for the transition period.

You will be able to download and save any transaction information and reports from Mercer Direct until 5pm Friday 12 September 2025 (AEST).

You won’t be able to access any historical transaction information or reports about Mercer Direct investments on the new platform.

We recommend you download any information you wish to keep before this date.

You’ll still have access to your Mercer Super account and will be able to:

• update your account details
• switch or select additional standard Mercer Super investment options

For the duration of the transition period, you will not be able to access or transact on Mercer Direct investments (for example buy or sell shares). Any un-executed trades will be cancelled at 4pm Friday 5 September (AEST).

During the transition period you will not be able to:

• transfer money into Mercer Direct
• transfer money from Mercer Direct into another Mercer Super investment option
• commence a pension account with funds held in Mercer Direct
• close your Mercer Super account

We suggest that requests to switch funds into or out of your Mercer Direct Cash Hub be completed by 5pm Tuesday 2 September (AEST) to help ensure transactions are completed before the cut off.

While you will be able to access reports and financial statements until 5pm Friday 12 September (AEST), access to Mercer Direct will be unavailable after this time.

Your Member portal will display your account balance as at Wednesday 10 September for the duration of the transition period. However, your account balance will remain invested and the value of your investments will vary due to market movements, income and fee deductions. An updated account balance will be available following the transition period.

No. Any non-Mercer Direct investment options you have will not be affected. You will be able to switch investment options and make contributions as per usual within your account on the Member portal.

Trading will be unavailable from 4pm Friday 5 September (AEST) and any un-executed trades will be cancelled at this time. For the duration of the transition period, you will not be able to transact on Mercer Direct investments (for example buy or sell shares).

You will be able to access reports and financial statements until 5pm Friday 12 September (AEST). There will be no access to Mercer Direct portal at this time.

The new platform is scheduled to be available in early October. We will write to you to let you know before this happens. We suggest you bookmark this page and check in regularly to keep up to date with information as it becomes available.

Trading will be unavailable from 4pm Friday 5 September (AEST) and any un-executed trades will be cancelled at this time. For the duration of the transition period, you will not be able to transact on Mercer Direct investments.

We suggest that requests to switch funds into or out of your Mercer Direct Cash Hub be completed by 5pm Tuesday 2 September (AEST) to help ensure transactions are completed before the cut off.

You’ll be able to request transactions again after online services resume in early October 2025.

Your account balance will remain invested throughout the transition period. There will be no changes to your account holdings, unless notified, and all investments will be managed according to the existing guidelines.

Market volatility is part of investing, and listed investments like the ones in Mercer Direct are likely to experience volatility in the short term. We encourage you to review your investment strategy and ensure you are comfortable with your exposure to risk before the transition period commences.

Remember, Mercer Direct isn’t intended for or suitable for short-term trading. You won't be able to trade on your Mercer Direct investments during the transition period, even if there are significant changes in the value of your investments or market movements.

We also can't place trades on your behalf because Mercer Direct is a self-service only offering. You'll need to wait until the transition period is over to place any trade instructions in Mercer Direct.

We apologise for the inconvenience.

Term deposits cannot be transferred, so we will be cashing out any that mature later than Friday 5 September 2025 (AEST), before the transition period begins. As we are taking the action, we’ll reimburse you for any penalties the term deposit provider may apply, as well as any interest you would have earned between the date your term deposit was cashed out and the date it would have matured. You do not need to do anything to receive this compensation, just leave the term deposits as they are, even if you wish to move the rest of your portfolio.

We’ll write to you with an update about this once the reimbursement details are known.

The move to the new platform requires a change in the custodial structure of the assets. While the Trustee will remain the ultimate holder of the assets, banks are reluctant to make any changes to the account name of a term deposit, no matter how minor. As such, banks won’t transfer term deposits, which is why we need to terminate them early.

We’re sorry for the inconvenience, and we’ll be reimbursing you for any penalties the term deposit provider may apply, as well as any interest you would have earned between the date your term deposit was cashed out and the date it would have matured.

Any income you receive from your Mercer Direct investments during the transition period will be paid into your Mercer Direct account after the transfer to the new platform is complete. This includes dividends, distributions and interest payments.

If you have any outstanding corporate actions or company options you wish to participate in, you should ensure you do so as soon as possible. We will write to you separately with further information on what will happen with outstanding actions closer to the transition date.

Delisted securities cannot be transferred to the new platform. We will write to you with further information if you are impacted.

Any un-executed trades in your account will be cancelled at 4pm Friday 5 September 2025 (AEST). We will write to you with further information if you are impacted.

You’ll be able to request transactions again after online services resume in early October 2025.

Your funds will remain in the Cash Hub, however please note that you will not be able to access them during the transition period.   

The Mercer Direct member portfolio administration fee will continue to apply, but we will provide a one-off payment of $50 into your account in October 2025 to cover this fee for the transition period.

If you have a term deposit that matures after 5 September 2025, we’ll reimburse you for any penalties the term deposit provider may apply, as well as any interest you would have earned between the date your term deposit was cashed out and the date it would have matured.

We’ll also provide a one-off payment of $50 into your account in October 2025 to offset the member portfolio administration fee for the transition period.

No. Superannuation is a long-term investment. Mercer Direct allows you to easily and conveniently buy and sell shares, and is not intended to be used to attempt to time the market or make short term investment decisions. We apologise for the inconvenience. 

This is an ‘In-specie’ transfer meaning we won’t sell your investments to facilitate the transfer, so you won’t need to pay capital gains tax (CGT). 

If you have any questions, please call us on 1800 682 525, press 2 and then option 4 which will fast-track you to a Direct Investment Helpline consultant, Monday to Friday, 8am-7pm (AEST/AEDT). If you're calling from outside Australia, please call +61 3 8306 0900.

You will receive a formal notice from us at least 30-days prior to the transition period and we will write separately to members who hold term deposits, delisted securities, and/or company options.

We will let you know shortly before the new Mercer Direct platform comes online and you can keep up to date by visiting this webpage during the transition period. We will update information here as it becomes available.