Extra support when you need it

When you may need extra help

Under financial pressure or need to access your superannuation early
Health conditions such as disabilities, accidents, injuries, or mental health
The impact of a natural disaster
Family or domestic violence
Grief or loss
Relationship breakdowns
Finding it hard to understand information or needing help with language

How we can help

Experiencing financial hardship

If you’re under financial pressure, there are options available to you.

Get support

Access your super early

In some circumstances, you may be able to access your super early.

Check now

Make an insurance claim

If you can’t work due to illness or injury, or if you’ve lost someone, we’re here to help you through it.

Start a claim

Help and advice

As a Mercer Super member, you have access to limited personalised advice about your account at no extra cost.

Explore your options

Tips to protect your super

Scammers target super. Spot the warning signs and keep your super safe.

Protect your super

Make a complaint

If something hasn’t been handled as expected, we want to hear about it.

Make a complaint

If you need extra support

We want every member to be able to get help quickly and easily. Here’s how we can support you.

Interpreter services

If English isn’t your first language, we can arrange for an interpreter through Translating and Interpreting Services (TIS) National.

Simply ask our Helpline team for an interpreter when you contact us.

Accessibility support

We offer support for anyone with a hearing or speech impairment through the National Relay Service (NRS). To use the NRS, call 1800 555 660 or register online via www.accesshub.gov.au/about-the-nrs.

NRS Chat users, connect to the NRS then ask for 1800 682 525.
TTY users, phone 133 677 then request 1800 682 525.
Voice Relay users, phone 1300 555 727 then ask for 1800 682 525.

Financial advice

As a Mercer Super member, you have access to limited personalised advice about your Mercer Super account at no additional cost.

Find out more

Care and Living with Mercer

As a Mercer Super member, you can access help navigating the ageing care journey for you or your loved ones through our partnership with Care & Co. Match.

Find out more

Support services outside of Mercer Super

Service	Description of service
Financial support	National Debt Helpline: Free confidential financial counselling to help manage debt (1800 007 007 or ndh.org.au) Financial Counselling Australia: A free, independent and confidential service (1800 007 007 or financialcounsellingaustralia.org.au) MoneySmart – Find a financial counsellor: Search for free financial counselling services near you (moneysmart.gov.au) MoneySmart – Retirement Hub: Search for free information on retirement planning (moneysmart.gov.au/retirement) My Aged Care: A free service that information on aged care (myagedcare.gov.au or 1800 200 422)
Everyday support	Foodbank Australia: Provides food relief and support (foodbank.org.au) Ask Izzy: Connects people in need with housing, a meal, help with money, family violence support, counselling and much more. It is free and anonymous, with thousands of services listed across Australia (askizzy.org.au) Salvation Army: Emergency relief. Call 13 72 58
Mental health and emotional support	Lifeline (24 hours): A free and confidential crisis support service providing anyone experiencing personal difficulties with access to 24-hour support via telephone or online chat (13 11 14 or lifeline.org.au) Griefline: Support for anyone experiencing grief, providing access to free telephone counselling and support (1300 845 745). MensLine (24 hours): Counselling and resources for men in crisis (1300 789 978 or mensline.org.au)
Family and domestic violence	1800 RESPECT (24 hours): A free, sexual assault, family and domestic violence counselling line (1800 737 732 or 1800respect.org.au) Leaving Violence Program: Supports people leaving a violent partner with financial and other supports, regardless of gender or visa-status (1800 253 283 or leavingviolenceprogram.org.au) Men’s Referral Service (24 hours): Telephone counselling for men dealing with family violence matters (1300 766 491 or ntvmrs.org.au) Qlife: Provides confidential support and referrals for LGBTQIA+ people who may be experiencing family and domestic violence (1800 184 527 or qlife.org.au)
Relationships and family support	Relationships Australia: Relationship support services for individuals, families and communities (1300 364 277 or relationships.com.au)
Support for young people	Kids Help Line (24 hours): A free 24 hour counselling service for Australian kids and young people aged 5 to 25 years. (1800 551 800 or kidshelp.com.au)
Support for older Australians	Elder Abuse Helpline: A free service that provides support and information about elder abuse (1800 353 374).
Support for indigenous communities	13yarn.org.au: The first national crisis support line for mob who are feeling overwhelmed or having difficulty coping. They offer a confidential one-on-one yarning opportunity with a Lifeline-trained Aboriginal & Torres Strait Islander Crisis Supporter (13 92 76 or 13yarn.org.au)

Need immediate help?

We're here to help. Call us on 1800 682 525, Monday to Friday, 8am-7pm (AEST/AEDT). If you're calling from overseas dial +61 3 8306 0900.

_{Issued by Mercer Superannuation (Australia) Limited (MSAL) ABN 79 004 717 533, Australian Financial Services Licence #235906, the trustee of the Mercer Super Trust ABN 19 905 422 981 (‘Mercer Super’). Any advice provided is of a general nature and does not take into account your objectives, financial situation or needs. Before acting on any advice we recommend you obtain your own financial advice and consider the Product Disclosure Statement and Financial Services Guide available at mercersuper.com.au. The product’s Target Market Determination setting out the class of people for whom the product may be suitable can be found at mercersuper.com.au/tmd.}

_{The trustee has appointed Mercer Financial Advice (Australia) Pty Ltd (MFAAPL) ABN 76 153 168 293, Australian Financial Services Licence 411766 to provide financial advice services for members of the Mercer Super Trust. Mercer Financial Advisers are authorised representatives of MFAAPL.}

_{Care & Living with Mercer is a service provided by Care & Co Match Pty Ltd ABN 61 663 701 906. When accessing the service please read the Care & Co Match website Terms of Use which are available at mercersuper.careandcomatch.com.au}