If you have not used Member Online before, you will need to activate your account first.

1. Simply activate your Member Online account.
2. Enter your Employer/Plan number and Member number. You can find these on your Welcome email or letter. If you are unable to locate these please contact us.
3. Enter your PIN. If you don’t have a PIN, then click ‘I don’t have my PIN’ and you will need to enter your Date of Birth.
4. You will then receive a verification email with a link to set up your new password.

Once you have activated your account you will then be able to log in to Member Online using your email address and password.

Your member number and employer/plan number can be found on your welcome email or letter, which was sent when you joined. They can also be found on your annual statement. If you can’t find this information please contact us.

Welcome! If you haven’t used Member Online before, you will need to activate your account first.

1. Simply activate your Member Online account.
2. Enter your Employer/Plan number and Member number. You can find these on your Welcome email or letter. If you are unable to locate these please contact us.
3. Enter your PIN. If you don’t have a PIN, then click ‘I don’t have my PIN’ and you will need to enter your Date of Birth.
4. You’ll then receive a verification email with a link to set up your new password.
    

Once you’ve activated your account you will then be able to log in to Member Online using your email address and password.

When you’re asked to enter your PIN, simply click the ‘I don’t have a PIN’ link. You’ll then be asked to confirm your date of birth and can progress through the activation process this way.

Yes, you can update this during the activation process.

Click the ‘update my email address’ link when the incorrect email address is shown. You’ll then be able to enter (and re-enter) your correct email address. 

We’ll send a verification email to your new email address in order for you to complete activation.

If we don’t have your email address, you can update this during the activation process.

Click the ‘update my email address’ link when you are notified that we don’t have an email address on file. You’ll then be asked to enter (and confirm) your correct email address. 

We’ll send a verification email to your email address in order for you to complete activation.

If your mobile number is incorrect and you’re unable to activate, please contact us.

If you've been able to activate your Member Online account you can update your mobile number once you're logged in on the Personal Details page.

If you're experiencing problems logging in, here are a few things to check.

• Check you aren’t trying to activate your account again. You only need to activate once, after that you should only be entering your email address and password at the bottom of the screen.
• Have you entered the correct email address? This needs to be the email address you used when you activated your online account.
• Have you entered the correct password? If you’ve forgotten your password, you can reset it via the ‘I forgot my password’ link.
• If your account has been locked, please give us a call.
• If your multifactor authentication code has expired, you need to request a new code.
   

If you’re still experiencing issues, please contact us.

Yes. Once you have activated your account, you can change your password during login by clicking the ‘I forgot my password’ link. You will then receive a password reset email which will prompt you to reset your password.

The password reset email link will expire 15 minutes after we send it to you. If yours has expired, please go to mercersuper.com/login, enter your email, when you are prompted to enter your password, click the ‘I forgot my password’ link again. You will then receive another password reset email which will enable you to reset your password.

You can also change your password any time by going to the ‘Change Password’ section when you are logged in to Member Online.

The verification email may take a couple of minutes to arrive, so please check your inbox again in 5 minutes. Make sure to check your spam/junk folder as well. If it doesn’t come through, please contact us.

The email link will expire 24 hours after we send it to you. If yours has expired, please go to Activate and start the activation process again. Please refer to Activating your Member Online Account.

If your online account is locked, please contact us.

It looks like we might have the wrong date of birth for you. Please contact us so we can correct it. Until this is done you won't be able to activate your account online. 

Do you share an email address with another member or your partner? If so, they may have already registered with your shared address, so you’ll need to activate your account using a separate email address.

If you share an email address with your partner, you’ll no longer be able to register two separate accounts under the one email. One of you will need to activate your account using a separate email address. 

Simply click the ‘I forgot my password’ link, and we’ll send you an email with instructions on how to reset your password. Remember to use the same email address that’s registered to your account.

The password reset email link will expire 15 minutes after we send it to you. If yours has expired, please go to mercersuper.com/login, enter your email, when you are prompted to enter your password, click the ‘I forgot my password’ link again. You will then receive another password reset email which will enable you to reset your password.

By introducing multifactor authentication, we can ensure we’re protecting our member’s information.

With multifactor authentication, a stolen password isn't enough for an unauthorised person to gain access to your sensitive data or our critical technology systems.

Multifactor authentication combines your username and password with an additional security factor — a temporary numeric code sent to you — to confirm your identity and keep your information secure. You may already use this if you access banking or social media websites.

With multifactor authentication, a stolen password isn't enough for an unauthorised person to gain access to your sensitive data or our critical technology systems.

It depends on what you do first.

If you have already activated your account, you don’t need to do activate again when using the App. Just log in using your email address and the password you created during activation.

If you have not activated your online account before opening the Mercer Super app, you will be required to activate before you can access your account. 

Just follow these steps:

1. Click ‘Activate’
2. Enter your Employer/Plan number and Member number. These were provided in the Welcome email or letter we sent when you joined. If you are unable to find them, please contact us.
3. Enter your PIN. If you don’t have a PIN, then click ‘I don’t have my PIN’ and you will need to enter your Date of Birth.
4. You’ll then receive a verification email with a link to set up your new password.
    

Once you’ve activated your account, you can log in using your email address and the password you created during activation.

When logging in to the App for the first time after activating, you will be prompted to set up a new 4-digit PIN. This can be the same 4-digit PIN you are already using. 

If Biometrics (Touch ID or Face ID) is available you can set this up after setting the PIN.