Member Online – your super, your way

Before logging into Member Online for the first time you’ll need to activate your account.

The steps for activating your account are below:
 

1. Go to the ‘Log in’ page and click ‘Activate Now’. 

2. Enter your member number, date of birth and the email address linked to your account. 
   Your member number can be found on your welcome correspondence or annual statement. If you need help, please call us on 1800 682 525.

3. Create the password that you’ll use to log in. Ensure your password has at least 8 characters, 1 number, 1 special character, as well as at least one upper and one lower case letter.

4. We’ll then send an SMS with a unique verification code to the mobile phone number linked to your account. You’ll need to enter this code to verify that the mobile number is yours. If a mobile number isn’t linked to your account, you’ll be asked to enter your mobile number first. 

5. We’ll also send you an email with a unique verification code which you’ll need to enter to verify that the email address linked to your account is yours.

6. Your account is now activated. From now on you can log in to your account using your email address and the password you picked.

If you need any help, including updating your mobile number or email address, please call us on 1800 682 525.

Your member number can be found on your welcome letter or email, which was sent when you joined Mercer Super. If you can’t find this information please call us on 1800 682 525,

If the system says your date of birth is incorrect, please try clicking the box and using the calendar to input your date of birth rather than typing it in manually. If this still doesn’t work it’s likely we have the wrong date of birth on file for you. Please contact us so we can correct it for you. Once this has been fixed, you’ll be able to complete the account activation process.

Our system currently only allows for an email address to be registered to a single account. It’s likely that your email address has been used to activate another account. This can occur for example, when partners share an email address and both are Mercer Super members.

You will need to use another email address to activate your account.

No, you cannot update your email address during the account activation process.

However, once the process has completed you can update your email address by logging in and heading to the ‘Personal details’ section.

If you don’t have access to the email address that’s linked to your account, please call us on 1800 682 525. We’ll be able to update it over the phone for you, and you can restart the account activation process.

If there is no email address linked to your account, please call us on 1800 682 525 and we’ll be able to add it over the phone for you. You'll then be able to complete the activation process.

If the code has expired, you can request another activation code.

If you're experiencing problems logging in, there could be a few reasons.

• Check you aren’t trying to activate your account again. You only need to activate once, after that you log in using your email address and the password you chose.

• Check the email address you’re entering is the one you used when you activated your account.

• Double-check the password you’re entering is correct If you’ve forgotten your password, you can reset it via the ‘Forgot your password?’ link on the login screen.

If your account has been locked, or you’re still experiencing issues please call us on 1800 682 525

Once you’ve activated your account, you can change your password at the login screen by clicking the ‘Forgot your password?’ link and entering your email address.

You’ll then need to verify your identity by entering a unique code, which you can choose to be sent to your email, or mobile phone.

The code will expire after 10 minutes. If it expires, you can request another verification code. 

You can also change your password any time when you are logged in to Member Online by going to the ‘Change Password’ section.

You can log in to Member Online at mercersuper.com.au/login.

If you're experiencing problems logging in, there could be a few reasons.

• Check you aren’t trying to activate your account again. You only need to activate once, after that you log in using your email address and the password you chose.
• Check the email address you’re entering is the one you used when you activated your account.
• Double-check the password you’re entering is correct If you’ve forgotten your password, you can reset it via the ‘I forgot my password’ link on the login screen.

If your account has been locked, or you’re still experiencing issues please contact us.

If your access to Member Online has been locked, please contact us.

Once you’ve activated your account, you can change your password at the login screen by clicking the ‘I forgot my password’ link. You will then receive a password reset email, allowing you to reset your password.

The password reset email link will expire after 15 minutes. If yours has expired, please click the ‘I forgot my password’ link again. You will then receive another password reset email, allowing you to reset your password.

You can also change your password any time when you are logged in to Member Online by going to the ‘Change Password’ section.