Member Online

Manage your super or pension account anywhere, anytime with Member Online or the Mercer Super app. Find out more below.

Benefits of Member Online

icon of a wallet and cash

1. Check your account balance, account activity, and download account statements.

an icon of two trees, one is bigger than the other

2. Estimate your retirement income using our Retirement Income Simulator online tool.

an icon of a line graph

3. Find out how your super or pension is currently invested and update your investment options.

an icon of an umbrella

4. Find out more about the insurance you may have through your super.

an icon of a target

5. Check your beneficiaries and update or nominate a non-binding beneficiary.

an image of a padlock

6. Find any other super you may have (including lost super) and consolidate it.

How to register for Member Online

If you haven’t used Member Online before, you will need to activate your account first.

  1. Simply go to mercersuper.com.au/login and click the ‘Activate’ button at the top of the page.
  2. Enter your Employer or Plan number and Member number. You can find these on your Welcome email or letter. If you can’t find them, please contact us.
  3. Enter your PIN. This was sent to you when you joined. If you can’t find it or don’t remember it, simply click ‘I don’t have a PIN’ and you will be asked to confirm your date of birth instead.
  4. You’ll then receive a verification email with a link to set up your new password.

Once you’ve activated your account you will then be able to log in to Member Online using your email address and password.

FAQs on activating or logging in to Member Online

  • Open all
  • |
  • Close
  • How do I access/activate my online account?

    You’ll need to activate your online account before you can log in. Simply go to mercersuper.com.au/login and click the ‘Activate’ link.

    You’ll be prompted to:

    1. Enter your employer/plan number and member number. These were provided in the welcome email/letter we sent when you joined.
    2. Enter your PIN. This was sent to you separately via post after you joined. If you don’t remember or can’t find your PIN, click the ‘I don’t have a PIN’ link and you’ll be asked to confirm your date of birth.
    3. You’ll then receive a verification email with a link to set up your new password.

    Once you’ve activated your account, you can log in using your email address and the password you created during activation. 

  • Where can I find my member number or employer/plan number?

    Your member number and employer/plan number can be found on your welcome email or letter, which was sent when you joined. They can also be found on your annual statement. If you can’t find this information please contact us.

  • What if I can’t remember or find my PIN?

    When you’re asked to enter your PIN, simply click the ‘I don’t have a PIN’ link. You’ll then be asked to confirm your date of birth and can progress through the activation process this way.

  • Can I update my email address during activation?

    Yes, you can update this during the activation process.

    Click the ‘update my email address’ link when the incorrect email address is shown. You’ll then be able to enter (and re-enter) your correct email address. 

    We’ll send a verification email to your new email address in order for you to complete activation.

  • What if I haven't provided you with my email?

    If we don’t have your email address, you can update this during the activation process.

    Click the ‘update my email address’ link when you are notified that we don’t have an email address on file. You’ll then be asked to enter (and confirm) your correct email address. 

    We’ll send a verification email to your email address in order for you to complete activation.

  • How can I update my mobile number?

    If your mobile number is incorrect and you’re unable to activate, please contact us. 

    If you've been able to activate your Member Online account you can update your mobile number once you're logged in on the Personal Details page. 

  • Why do I need to activate my account again?

    We’ve made changes to our log in process, making it safer and simpler for. You used to login using your member number, employee/plan number and PIN. Now, after activation, you can log in using just your email address and password.

  • I’ve already activated my account, but I can’t log in?

    If you're experiencing problems logging in, here are a few things to check.

    • Check you aren’t trying to activate your account again. You only need to activate once, after that you should only be entering your email address and password at the bottom of the screen.
    • Have you entered the correct email address? This needs to be the email address you used when you activated your online account.
    • Have you entered the correct password? If you’ve forgotten your password, you can reset it via the ‘I forgot my password’ link.
    • If your account has been locked, please give us a call.
    • If your multifactor authentication code has expired, you need to request a new code.

    If you’re still experiencing issues, please contact us.

  • I’ve already activated my account; can I change my password?

    Yes. Once you’ve activated your account, you can change your password during login by clicking the “I forgot my password’ link. You’ll then receive a verification email which will prompt you to reset your password. 

    You can also change your password any time by going to the “Change Password’ section when you’re logged in to Member Online. 

  • I haven’t received the verification email?

    The verification email may take a couple of minutes to arrive, so please check your inbox again in 5 minutes. Make sure to check your spam/junk folder as well. If it doesn’t come through, please contact us.  

  • The activation link you sent me has expired!

    The email link will expire 24 hours after we send it to you. If yours has expired, please go to mercersuper.com/login, click ‘Activate’ and start the activation process again. 

  • My online account is locked, what should I do?

    If your online account is locked, please contact us.

  • It keeps saying the date of birth I enter is wrong.

    It looks like we might have the wrong date of birth for you. Please contact us so we can correct it. Until this is done you won't be able to activate your account online. 

  • I get an error message saying my email is already in use?

    Do you share an email address with another member or your partner? If so, they may have already registered with your shared address, so you’ll need to activate your account using a separate email address.

  • My partner and I share an email address, can we both use it?

    If you share an email address with your partner, you’ll no longer be able to register two separate accounts under the one email. One of you will need to activate your account using a separate email address. 

  • I can’t remember my password, what should I do?

    Simply click the “I forgot my password’ link, and we’ll send you an email with instructions on how to reset your password. Remember to use the same email address that’s registered to your account. 

  • Is this secure?

    By introducing multifactor authentication, we can ensure we’re protecting our member’s information.

    With multifactor authentication, a stolen password isn't enough for an unauthorised person to gain access to your sensitive data or our critical technology systems.

  • What is multifactor authentication?

    Multifactor authentication combines your username and password with an additional security factor — a temporary numeric code sent to you — to confirm your identity and keep your information secure. You may already use this if you access banking or social media websites.

    With multifactor authentication, a stolen password isn't enough for an unauthorised person to gain access to your sensitive data or our critical technology systems.

  • Do I need to activate my account on the Mercer Super App too

    It depends on what you do first.

    If you’ve already activated your account, you don’t need to do activate again when using the App. Just log in using your email address and the password you created during activation.

    If you haven’t activated your online account before opening the Mercer Super app, you’ll be required to activate before you can access your account.

    Just follow these steps:

    1. Click ‘Activate’
    2. Enter your employer/plan number and member number. These were provided in the welcome email/letter we sent when you joined.
    3. Enter your PIN. This was sent to you separately If you don’t remember or can’t find your PIN, click the ‘I don’t have a PIN’ link and you will be asked to confirm your date of birth.
    4. You’ll then receive a verification email with a link to set up your new password.

    Once you’ve activated your account, you can log in using your email address and the password you created during activation.

    When logging in to the App for the first time after activating, you will be prompted to set up a new 4-digit PIN. This can be the same 4-digit PIN you are already using. 

Disclaimer: Full terms and conditions are available on the Mercer Super app. The Mercer Super app is free to download, however your mobile network provider may charge you for accessing data on your phone. The Mercer Super app is available on Android operating systems 7.0+ and iOS operating system 10.0+.

BPAY is a registered trademark of BPAY Pty Limited ABN 69 079 137 518.

Apple, the Apple logo & iPhone are trademarks of Apple Inc, registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Google Play and Android are trademarks of Google Inc.